FAQ
Frequently asked questions
Sizes, lead time, packing, duties, damage, care and installation: the questions we are asked most, answered.
Ordering
Can I order a custom size?
Yes, any size up to 40 × 16 × 7 in. We price it at the nearest size band that fits all three dimensions. For anything larger, send a quote request and we will price it by hand.
Can I cancel my order?
You can cancel free of charge within 24 hours of ordering. After that, production starts. Every basin is made to order, so we cannot take it back.
How do I choose the faucet configuration?
Pick 0, 1 or 3 holes of 35 mm (1⅜ in), on the deck or on the backsplash. For three holes, spacing runs from 6 to 18 in. If you are unsure, send us the faucet spec sheet and we will check it.
What finish do the basins have?
Polished is standard. Honed or brushed finishes are available on request, subject to confirmation for the stone you choose.
How long does an order take?
Production takes 2 to 4 weeks, plus 5–12 days in transit, depending on the distance. We confirm the dates when you approve the drawing.
What do I approve before you cut?
You approve three things: the technical drawing, the photo of your block, and the final photos before shipping. We do not move to the next step until you reply.
Do you offer trade pricing?
Yes, trade accounts get 10% off after approval. Apply with your business details and we reply within 2 business days.
What is included with the basin?
You get the sink, a steel wall bracket for wall-mounted forms, and a stone care kit. The faucet and the drain fitting are not included.
Shipping & damage
How is the basin packed?
Each basin ships in a double-wall plywood crate with a foam mold, strapping and labels on four faces. The shipment is insured for its full value.
Are duties and taxes included?
Yes, duties are included. We ship DDP (delivered duty paid) to US addresses, so there is no customs bill at the door. We do not ship outside the US.
What if my basin arrives damaged?
Film the unboxing and report the damage within 48 hours. We then repair it, remake it or refund it, whichever you prefer.
Living with marble
How durable is natural stone?
Sealed stone holds up well to daily use. It is still natural, so veining and color vary and no two blocks are alike. Wipe it dry, use a pH-neutral cleaner and reseal it once a year.
Does the basin have an overflow?
No, the basins have no overflow. Use a pop-up drain without an overflow hole. The drain opening is 45 mm (1¾ in).
How much does a wall-mounted basin weigh?
A 28 × 16 × 7 in basin weighs about 67 kg (147 lb). Mount it into studs or masonry with the steel bracket we supply.