MADEBYLOOMA

Shipping

Crated, insured, duties paid.

Marble sinkDouble-wall plywoodCorner blockFoam mold, cut to the sinkTwo strapping bandsLabel on four facesCrate, cross-section

In our atelier, before it ships

A marble sink nested in its foam mould inside an open plywood crateA closed plywood crate with two green straps, ready to shipA marble sink wrapped in bubble wrap inside an open plywood crate

A sink weighs 12 to 95 kg. We pack it to arrive as it left the atelier, and we pay the duties, so nothing is due at your door.

  • Double-wall plywood crate, built around the sink.
  • Foam mold cut to the sink, inside and out.
  • Strapping and corner blocks. Two bands, a block at every corner, the label on four faces.
  • Fully insured for its full value, door to door.
  • DDP: duties and taxes included. US addresses only. You pay nothing at delivery.

Damage protocol

  1. Film the unboxing, from before you open the crate until the sink is out.
  2. Report within 48 hours, with photos and the video, from the email on your order.
  3. We repair, remake or refund. Your choice.

Cancellation

Cancel free of charge within 24 hours of ordering. After that the piece is in production, made to order, so we cannot take it back.

Lead time

Production takes 2–4 weeks, plus 5–12 days in transit, depending on the distance. We confirm the dates when you approve the technical drawing and send the tracking number when the crate leaves.