Production and transit
Production takes 2–4 weeks, from the technical drawing you approve to the crate. Transit to a US address then takes 5–12 days, depending on the distance. We confirm the dates when you approve the drawing and send the tracking number when the crate leaves.
What you see in your order
Your order timeline shows these steps as the sink moves through the atelier:
- Drawing approval
- Block selected
- Cut & formed
- Hollowed & fluted
- Holes
- Polished & checked
- Crated
- Shipped
Every operation, from the rough cut to the crate, is on how a sink is made.
Where you approve
Nothing moves on until you reply. You approve three times:
- You approve the technical drawing
- You approve the block photo
- You approve the final photos
Cancelling
You can cancel free of charge within 24 hours of ordering. After that we cannot take it back, because every sink is made to order. The 2–4 weeks of production count from the drawing you approve, as above. The full terms are on the shipping page.
Next
- Choose a sink form.
- How much a sink costs, by size and stone.
- How the crate is packed, and what to do if it arrives damaged.